At Lapilow, we strive for your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our return and refund policy below:

Returns

In case of recieveing Damage or Defective products you have 10 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 1 to 7 days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us at info@thelapilow.com.

Note: This return and refund policy applies only to purchases made directly through the Lapilow website. For purchases made through third-party retailers, please refer to their return and refund policies.